Shipping policy
Shipping Policy
Processing Times
-
Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
-
You will receive another notification when your order has shipped, along with tracking information.
Domestic Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated Delivery Time | |
| Standard Shipping | 3–7 business days | |
| Expedited Shipping | 1–3 business days |
International Shipping
International Shipping
International shipping may be available to select destinations. Available shipping options, rates, and estimated delivery times will be displayed at checkout based on your delivery address. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
International shipping may be available to select destinations. Available shipping options, rates, and estimated delivery times will be displayed at checkout based on your delivery address. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available.
If you haven’t received your order within [10] days of receiving your shipping confirmation email, please contact us at [support@threadandtheorystore.com] with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
-
We do not offer shipping to P.O. boxes due to carrier restrictions.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, please save all packaging materials and damaged goods, and contact our customer support team immediately at [support@threadandtheorystore.com] so we can file a claim with the carrier or arrange a replacement.